FAQ

This policy outlines how Owala administers orders, requests, and customer protections.

Is Standard Shipping free?

Yes. Standard Shipping is free for orders delivered within the United States.

When should my order arrive?

Processing typically takes 1–2 business days, followed by about 4–6 business days in transit. Weekends and US federal holidays are excluded.

How can I track an order?

Tracking information is sent to the order email after dispatch.

Can an order be changed or cancelled?

Contact us promptly before shipment. A change or cancellation cannot be guaranteed after processing begins, and shipped orders are handled under the Refund Policy.

What is the return period?

Eligible returns and exchanges may be requested within 30 days after delivery. Owala pays the return-shipping cost for eligible change-of-mind and product-issue returns.

When is a refund issued?

After a return is received, inspected, and approved, we issue the refund to the original payment method within 10 business days. Provider posting time may be additional.

What if my order is damaged or incorrect?

Send the order details and photographs so our team can arrange the appropriate resolution.

Which payments are accepted?

Available methods are shown at checkout in USD and may include major card networks listed in the Payment Policy.

How do I choose or care for Owala drinkware?

Review the capacity, materials, lid style, care instructions, temperature limits, and safety information on the relevant product page.

Contact details

Store: Owala
Email: Support@Owalwk.shop
Phone: (771) 494-1425
Postal address: 1551 Scott St, Altus, Oklahoma, 73521, United States